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Next-Generation Customer Service with Web 2.0 and Social Technologies


On May 28, 2009, CustomerThink Showcase presented a webinar on next-generation customer service.  Attendees saw how innovative solutions can help you deliver a better customer service experience, at a lower cost, by leveraging Web 2.0 and social technologies. No PowerPoint pitches, just demos!

Chuck Van Court, Founder/CEO of Fuze Digital Solutions, gave a taste of our new patent-pending* community knowledge base and how to motivate your community members to participate by sharing the wisdom, commenting, creating, and updating content that your brand can stand behind.  In addition to Fuze Digital Solutions, speakers from Parature, RightNow Technologies and Salesforce.com also presented.

*Update:  A patent on the Fuze Suite's reputation engine was granted in February 2012