The Fuze Suite allows you to affordably and quickly create a digital support channel for your staff and consumers.  A digital support channel enables you to selectively extend your knowledge base to staff and consumers, allowing them to help themselves 7x24, but still able to escalate to support staff through a highly managed digital channel when necessary.

 

In addition, regardless of how a user inquiry is initiated (in-person, email, phone, chat or web), your support staff can use the knowledge base to ensure that all inquiries are consistently and accurately answered and utilize the contact and email management components to ensure that nothing falls through the cracks.