BELLEVUE, WA. (October 15, 2004) – Calendars.com (www.calendars.com), the world’s biggest online calendar seller, implemented the Fuze Q&A Suite to extend a superior online assisted and self-service support channel to its customers. 

 

Calendars.com’s general manager Hillel Levin estimates the 2004 calendar market at more than $600 million, up 10 percent over 2003 calendar sales.  Managing the resources to support this growth is one of the challenges Calendars.com faces.  Fuze Q&A Suite was selected as a cost-effective way to improve online self-help and assisted service for Calendars.com’s customers.

 

“The effectiveness of the Fuze Suite has exceeded our expectations. In September alone we had 39,000 inquiries, and 94% of those  were answered by the knowledge base.  Fuze allows us to quickly scale with holiday volumes."   said Christi Graybill, Customer Care Manager.

 

 

About Calendars.com

Founded in 1999, Austin, Texas-based Calendars.com is the largest online calendar store, with more than $10 million in sales and more than 5,000 titles in stock.  Calendars.com is an affiliate of Calendar Club L.L.C., which has become the world's biggest retailer of calendars, selling millions of calendars each year primarily in shopping malls. During the holiday season, Calendar Club operates more than 1,000 stores throughout the United States and five other countries.