New release extends clients’ control over secure communications and more
 
SEATTLE, WASH. (September 29, 2006) – Fuze Digital Solutions, premier provider of modular and comprehensive customer care and knowledge management solutions, today announced the release of its 6.1 version of the Fuze Suite. The new release builds upon the success of version 6.0 released earlier this year, enabling Fuze clients to more effectively power their online customer service and support. 
 
The Fuze Suite 6.1 represents an important upgrade to the award-winning self- and assisted-service software suite. Adding to the standard features already available in the Fuze Suite, version 6.1 integrates new functionality including the addition of a secure Message Center and other advances designed to enhance the already robust solution used by companies of all sizes for powering mission-critical customer care.
 
Said Tony Hildesheim from Washington State Employees Credit Union, “I am amazed at how quickly Fuze is able to put out upgrades that are stable and add requested functionality. They are a good strategic partner who listens and brings value to our member service efforts.”  
 
The Fuze Suite 6.1 includes several new features and refinements that were driven out cooperatively by the Fuze team and its clients, including:
  • Message Center available as an alternative to email, provides a central and uninterrupted place to securely send and receive messages, eliminating the issues inherent with email, such as emails getting lost due to filtering by spam, spyware, or virus scanning. Clients can securely send documents to customers (such as loan documents), know if messages are opened, and ensure that messages are displayed as expected when including formatting that is often filtered when received as email.

  • Inquiry handling when sensitive information is involved provides many elements to control, simplify and streamline the process of submitting and handling inquiries that contain information deemed sensitive by a Fuze client.

  • XML-based Web Services enable clients to achieve even greater levels of integration between their Web sites and information available in the Fuze Suite.

  • Audit log of changes to knowledge items allows clients to define why the item was changed, if the change should trigger a Knowledge Base (KB) alert, and if the change log should be accessible by internal and/or external users.

  • Advanced browse capabilities extend functionality unique to Fuze that helps users browse quickly the KB categories for answers to their questions.

In addition, Fuze Suite 6.1 includes several report and usability upgrades, performance improvements, Chat module modifications, advanced upload and indexing capabilities for files external to the knowledge base, and several other significant enhancements.

“We are committed to aggressively advancing our software suite to proactively meet the customer support and knowledge management needs of our clients and their customers,” said Fuze CEO and founder, Chuck Van Court. “That’s why we have opted to focus our resources on product development that makes our solution the most scalable and effective customer care solution on the market today.”